Return Policy

To request a return, please submit your request within 30 days of delivery to [email protected]. Include the following details in your request:

1. Purchase Order (PO) Number
2. PO Date
3. Order Placed By
4. Supplier Part Number
5. Quantity (Qty)
6. Unit of Measure (UOM)
7. Attached Image of the Item for Return
8. Attached Packing Slip
9. Detailed Reason for the Return
10. Confirmation if you would like a replacement or credit for the return

Once your request is received, we will seek supplier approval, which may take 1-3 business days. If
approved, a Return Goods Authorization (RGA) will be provided. Approved returns must be completed
and returned to the vendor within 15 days.

Transportation Fees

The vendor will cover transportation fees depending on the reason for the return. Please include the RGA document with the returned item. All returns are subject to supplier inspection.

Non-returnable Items

The following items are non-returnable:

• Customized products
• Products labeled as non-returnable
• Chemical products
• Instruments without original packaging
• Refrigerated or perishable items

For hazardous materials, all returns must comply with relevant laws and regulations.